User-Driven File Archive Privacy

At Discord.help, safeguarding your privacy is our top priority. We are dedicated to handling your personal information with the utmost care and clarity. This Privacy Policy outlines how we collect, utilize, share, and protect your information while you engage with our document conversion services.

1. Information We Collect

We collect various types of information directly from you when you use our services, including:

• Personal Information: This encompasses details such as your name, email address, and other contact information provided when setting up an account or seeking support.
• Document Information: This includes the PDF files and associated metadata that you upload for conversion into HTML format.
• Usage Data: Information about your interactions with our website and services, including IP addresses, browser types, and visit timestamps.

2. How We Use Your Information

We use the information we gather in the following ways:

• To Provide and Enhance Our Services: We process and convert your PDF documents, improve our platform based on user feedback, and continuously refine our services to better fulfill your needs.
• To Communicate With You: We may send you updates, notifications, and promotional content related to our services. You can opt out of these communications at any time by following the unsubscribe instructions included in those messages.
• To Maintain Security: We analyze usage patterns to detect and prevent fraud, misuse, and unauthorized access, thereby ensuring a secure environment for all users.

3. Sharing Your Information

We do not sell, trade, or lease your personal information to third parties. However, there are specific situations where we may disclose your information:

• To Third-Party Service Providers: We may share your information with trusted partners who help with tasks such as payment processing and customer support. These partners are contractually bound to protect your information and use it solely for the purposes we specify.
• For Legal Requirements: We may disclose your information if legally required or in response to valid requests from public authorities, such as subpoenas or court orders.

4. Safeguarding Your Information

We employ robust security measures to protect your information from unauthorized access, alteration, or destruction. This includes the use of encryption technologies and maintaining a secure server environment. Although we strive for the highest level of security, please note that no system is completely immune to threats, and we cannot guarantee absolute protection.

5. Your Rights and Options

• Access and Update: You have the right to access and update your personal information via your account settings or by contacting us directly.
• Opt-Out of Marketing: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in those messages.
• Request Data Deletion: You may request the deletion of your personal information by reaching out to us, subject to any applicable legal or contractual obligations.

6. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or to comply with new legal, operational, or regulatory requirements. Significant changes will be communicated by posting the updated policy on our website. Continued use of our services following such updates signifies your acceptance of the revised terms.

We appreciate the trust you place in Discord.help and are committed to protecting your privacy while providing a secure and positive experience with our services.

Feel free to modify this Privacy Policy to align with your organization’s specific practices and legal obligations.